Legal Notice

Terms & Conditions
By using this website or booking a service with Howl and Towel, you agree to the following terms:

• Appointment Confirmation: All appointments must be confirmed via phone, message, or email
• Deposits: A non-refundable deposit may be required to secure your booking. This will be retained if the appointment is cancelled without sufficient notice
• Cancellations & No-Shows: A fee may apply for late arrivals, no-shows, or cancellations made with less than 48 hours’ notice
• Health Requirements: Dogs must be up to date on vaccinations and must not show signs of contagious illness. If a dog presents symptoms, the groom may be refused or suspended, and the full grooming fee will still apply
• Aggression & Safety: If a dog shows signs of aggression or poses a safety risk, the groom may be refused or suspended. In such cases, the full fee remains payable
• Hand Stripping & Bathing: Dogs booked for hand stripping will only be bathed if the owner has signed a release form acknowledging the potential risk of irritation or infection
• Pricing: Prices are based on breed, size, and coat condition. Additional charges may apply for matting, infestations, or excessive coat maintenance